Privacy Policy
Last updated: March 2026
PayaGo Ltd · Registered in England & Wales
The short version
We collect your email to send early access updates. When the app launches, we collect only what we need to provide the service. We use AI providers to generate itinerary suggestions. We do not use your waitlist email to train AI models. Trip prompts may be processed by our AI providers to generate itinerary suggestions, subject to our provider and privacy controls. We never sell your data. You can request deletion at any time by emailing privacy@payago.in.
1. Who we are
PayaGo Ltd is a company registered in England and Wales (Company No. 16971574). Our registered address is available on request. We operate the PayaGo website at payago.in and the PayaGo early-access product.
PayaGo Ltd is the data controller for personal data collected through our website and app. If you have questions about how we handle your data, contact us at privacy@payago.in.
2. What data we collect
2.1 Waitlist registration
- Email address — to send you early access invitations and product updates
- Name (optional) — if you provide it during sign-up
- Country/region (optional) — to prioritise launch rollout
2.2 When you use the app (post-launch)
- Account information: name, email address, profile photo (optional)
- Trip data: destinations, dates, group size, budget preferences, itineraries you create
- Checkout information: processed by the relevant provider-led checkout or payment provider where available — we never store card details
- Voice input: if you use voice trip creation, audio is processed during the transcription session and not stored after transcription
- Usage data: features used, screens visited, error logs — to improve the product
- Device information: device type, OS version, app version — for compatibility and support
2.3 Cookies and analytics
- We use essential cookies to make the website function
- We use analytics cookies (Google Analytics 4) to understand how visitors use our site — you can opt out via our cookie banner
- We do not use advertising or tracking cookies
3. How we use your data
| Purpose | Legal basis |
|---|---|
| Send waitlist updates and early access invitations | Legitimate interest / Consent |
| Provide the PayaGo travel planning service | Contract performance |
| Support provider-led checkout or payment handoff | Contract performance |
| Improve our AI models and product features | Legitimate interest |
| Send product updates and feature announcements | Consent (you can unsubscribe any time) |
| Comply with legal obligations (tax, fraud prevention) | Legal obligation |
| Resolve disputes and enforce our terms | Legitimate interest |
4. AI processing
PayaGo uses AI providers to generate trip itineraries, process natural language input, and provide travel assistance. When you describe a trip, your input (destination, budget, preferences, group size) is sent to these AI providers to generate results.
AI service providers used by PayaGo process requests under their applicable API terms and privacy policies. We configure providers to limit retention and training use where those controls are available.
Voice inputs are transcribed to text during the transcription session and only the text transcript is sent to AI providers — audio is not retained or transmitted.
We recommend you do not include sensitive personal information (passport numbers, financial account details) in trip descriptions.
6. How long we keep your data
| Data type | Retention period |
|---|---|
| Waitlist email address | Until you unsubscribe or request deletion |
| Account data | For the duration of your account, plus 3 years after closure |
| Trip data | For the duration of your account; deleted on account closure unless you export it |
| Payment records | Where payment records exist, retained as required for accounting, tax, and legal obligations |
| Analytics data | 26 months (Google Analytics default) |
| Support communications | 3 years from the last communication |
7. Your rights
Under UK GDPR and EU GDPR, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data ('right to be forgotten'), subject to legal retention requirements
- Restriction — ask us to limit processing of your data in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Object — object to processing based on legitimate interest
- Withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, email privacy@payago.in. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
We use practical safeguards appropriate for an early-stage product, including secure transport where our services are configured for it, access controls, and a bias toward collecting only the data needed to operate PayaGo.
No system is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours and affected users as required by law.
9. International data transfers
Some of our service providers (Google, Anthropic) process data in the United States. Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place — including standard contractual clauses approved by the UK ICO or the EU Commission.
10. Children
PayaGo is not intended for users under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact privacy@payago.in and we will delete it promptly.
11. Changes to this policy
We may update this policy as our product evolves. We will notify waitlist members and app users of material changes by email at least 14 days before they take effect. The 'last updated' date at the top of this page reflects the most recent version.
12. Contact us
For any privacy questions, data requests, or concerns, contact our team at privacy@payago.in. For partnership-related data questions, contact partnerships@payago.in.